Legal
Privacy Policy
Last updated: 23 Jul 2026
1. Information we collect
We collect the information you provide when creating an account (email address), and payment information processed directly by Stripe (we do not store your card details). We also store which VA profiles you view and whether you have purchased directory access.
2. How we use it
We use your information to operate your account, process payments, provide customer support, and determine whether you have paid for directory access.
3. Sharing
We share payment information with Stripe, our payment processor, solely to process your purchase. We do not sell your personal information to third parties.
4. VA applicants
If you apply to be listed, we process your profile, your test answers and scores (including timing data captured during the test), and a government ID photo used to verify who you are. Your profile and contact details are published to the directory only with your explicit consent, given at application, where clients, including clients outside the UK, such as in the United States, pay to view your contact details. ID photos are used for verification only: once verification is complete we delete the image (normally within 90 days of listing) and keep only a record that verification took place. You can withdraw from the directory at any time by emailing us; we delist you promptly and tell past clients who previously received your details of your details that you have withdrawn. Full details are in the Data-Sharing Policy.
5. Automated decisions
Applications are scored automatically, and applications that fail our baseline requirements (for example, applicants under 18) are automatically declined. If your application was declined and you believe that was wrong, email us and a person will review it.
6. Data retention
We retain account and purchase records for as long as your account is active and as required for tax and accounting purposes. ID photos are deleted after verification as described above.
7. Your rights
You may request access to, correction of, or deletion of your personal data by contacting us. Deleting your account will not retroactively refund any completed purchase.
8. Security
We use industry-standard practices, including row-level database security, to protect your data and restrict paid contact information to verified purchasers.
9. Contact
Questions about this policy can be sent to the contact address listed on our site.